Cattucino – Shipping Policy

Last Updated: 1/1/2025

At Cattucino, we are committed to delivering your orders safely, quickly, and in perfect condition. Please review our shipping policy below.

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1. Processing Time

• Custom products (such as custom pillows, photo gifts, etc.) require 2–4 business days for processing.

• Standard products are usually processed within 1–2 business days.

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2. Shipping Time

• Delivery time depends on your city or region, but most orders arrive within 3–7 business days.

• Deliveries to remote or rural areas may take slightly longer.

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3. Shipping Charges

• Shipping fees vary based on your location and the weight/size of the product.

• The exact shipping cost will be clearly displayed on the checkout page before you complete your purchase.

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4. Tracking Information

• Once your order has been shipped, you will receive a tracking number via SMS or email.

• You may track your shipment in real time using the provided details.

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5. Incorrect or Incomplete Address

• If an incorrect or incomplete address is provided, your delivery may be delayed.

• In such cases, additional re-shipping charges may apply.

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6. Damaged or Lost Packages

• If your package arrives damaged or appears to be lost, please contact us within 48 hours of delivery.

• We will coordinate with the courier service to resolve the issue and provide a suitable solution.

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7. International Shipping

• At this moment, we currently ship within Pakistan only.

• International shipping may be offered in the future.

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8. Shipping Support

If you need help with anything related to shipping, feel free to contact us:

Email: cattucino.pk@gmail.com