Privacy Policy

Last Updated: January 2025
Effective Date: January 2025

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information:
When you place an order, create an account, or contact us, we may collect:

Full name
Email address
Shipping and billing address
Phone number
Payment information (processed securely through third-party payment gateways)

b. Images and Custom Uploads:
Since we create custom pet plushies, we collect the photos you upload of your pet. These are used solely for creating your personalized product and are never shared or reused without your permission.

c. Automatic Information:
When you visit our website, we automatically collect certain information about your device, such as:

IP address
Browser type
Pages visited
Time spent on our site

This helps us improve your shopping experience.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate order updates and support
Personalize your shopping experience
Improve our website and products
Prevent fraud and ensure website security
Comply with legal obligations

3. How We Protect Your Information

We take your privacy seriously and use industry-standard security measures to protect your personal data.
Your payment details are not stored on our servers, all transactions are securely processed by trusted third-party payment gateways.

4. Sharing Your Information

We do not sell or rent your personal data to third parties.
We may share limited data with:

Shipping partners (to deliver your order)
Payment processors (to handle secure payments)
Analytics tools (to improve site performance)

These parties are only given the information necessary to perform their services.

5. Cookies

Our site uses cookies to:

Keep your cart and preferences saved
Improve site performance
Analyze user activity for better functionality

You can disable cookies in your browser settings, but some site features may not work properly.

6. Your Rights

You have the right to:

Request access to your personal data
Request correction or deletion of your data
Withdraw consent for certain uses (such as marketing emails)

To exercise these rights, please contact us at cattuccino.pk@gmail.com.

7. Data Retention

We retain your personal information for as long as necessary to:

Fulfill your order
Provide customer service
Comply with legal requirements

Uploaded pet photos are deleted from our systems after your order is completed, unless you consent to reuse for promotional purposes.

8. Children’s Privacy

Our website and services are intended for individuals over the age of 13. We do not knowingly collect information from children.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us at:
📧 Email: cattuccino.pk@gmail.com
📍 Business Location: Pakistan